Last updated: June 2026
Serene Touch Pest Control Services ("Serene Touch," "we," "us," or "our") respects your privacy. This policy explains what personal information we collect through our website and services, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you give us — when you submit a quote request or contact us, we collect your name, phone number, email address, service address or area, and any details you share about your pest problem.
- Information collected automatically — like most websites, our host and any analytics tools may record basic technical data such as your IP address, browser type, pages visited, and referring site, to keep the site secure and understand how it's used.
How we use your information
- To respond to your enquiry, prepare a quote, and schedule and deliver pest control services.
- To contact you about your service, including follow-up and revisit reminders.
- To improve our website and services.
- To meet legal, regulatory, and safety obligations.
We only use your information for the purposes you'd reasonably expect, and we ask for your consent where required.
How your information is shared
We do not sell your personal information. We share it only with trusted service providers that help us operate, and only as needed:
- Our website form provider and email service, which deliver your enquiry to us.
- Our website host and any analytics provider.
We may also disclose information if required by law or to protect the rights, property, or safety of our customers, staff, or the public.
Cookies & analytics
Our site may use cookies or similar technologies to remember your preferences and measure traffic. You can control or disable cookies through your browser settings; some features may not work as well if you do.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, but we work to protect your data appropriately.
Retention
We keep your information only as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymized.
Your rights
You may ask to access, correct, or delete the personal information we hold about you, or withdraw your consent to certain uses, subject to legal and contractual limits. To make a request, contact us using the details below.
Children
Our services are directed to adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent version.
Contact us
Questions about your privacy or this policy? Reach us at info@serenetouchpest.ca or 438-988-6709.
This template is provided to help you get started and is not legal advice. Please have a Canadian legal professional review it — and update the business details (phone, email, address) — before relying on it.