Last updated: June 2026
These Terms of Service ("Terms") govern your use of the Serene Touch Pest Control Services ("Serene Touch," "we," "us") website and the pest control services we provide. By using our website or booking our services, you agree to these Terms.
Our services
We provide residential and commercial pest control services in the Greater Toronto Area. The specific work, products, and price are described in the quote or service agreement we provide before work begins. We perform our services with reasonable care and skill, using licensed, trained technicians.
Quotes & pricing
Quotes are based on the information you provide and an assessment of your property. Final pricing may change if conditions differ materially from what was described (for example, the severity or location of an infestation). We'll always confirm pricing with you before carrying out additional work.
Booking, access & preparation
- You agree to provide safe access to the areas needing treatment and to complete any preparation steps we send you.
- An adult (18+) must be present or have arranged access for scheduled visits.
- Please tell us about pets, children, allergies, medical conditions, or sensitive items before treatment so we can take appropriate precautions.
Our satisfaction guarantee
If a treated pest problem persists within the coverage period stated in your service agreement, we will return and re-treat the affected area at no additional cost, subject to your having followed our preparation and aftercare guidance. The guarantee covers the specific pest and area treated and does not cover new or unrelated infestations.
Cancellations & rescheduling
Please give us as much notice as possible if you need to reschedule or cancel a visit. Repeated missed appointments without notice may be subject to a fee, which we'll communicate in advance.
Payment
Payment is due as set out in your quote or service agreement. Late or unpaid balances may be subject to reasonable charges permitted by law.
Limitation of liability
We stand firmly behind our work, but pest behaviour can vary and we cannot guarantee outcomes beyond what is expressly stated in your service agreement and our guarantee. To the fullest extent permitted by law, our total liability arising from our services is limited to the amount you paid for the service in question. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under applicable law.
Website use
Our website and its content are provided for general information. You agree not to misuse the site or attempt to disrupt it. The "Customer Portal" demo and any sample data shown are for demonstration only and do not represent real customer accounts.
Changes to these Terms
We may update these Terms from time to time. The "last updated" date above reflects the current version.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Contact us
Questions about these Terms? Reach us at info@serenetouchpest.ca or 438-988-6709.
This template is provided to help you get started and is not legal advice. Please have a Canadian legal professional review and adapt it — including your guarantee terms, cancellation policy, and business details — before relying on it.